Mr. Sparkle Auto Spa in Peru, Charlie Trovero’s locally owned and operated business, provides excellent service to its customers. Trovero shares the credit for the success of Mr. Sparkle with his hard-working staff, who make sure each customer feels welcomed and leaves with a smile. The business won Best Car Wash.
“I’ve got a phenomenal staff,” said Trovero. “What sets us apart, I like the personal touch. The please, thank you, and the smile for the customer.”
From the attendant at the pay station there to help customers select the wash and service to the attendant guiding the vehicles, there’s a person to help make the experience easy and convenient.
He launched the business in 2020, but the idea for it started back in 2018 when, on a small road trip, he found himself wondering why his hometown didn’t have a car wash. He set out to research the idea, then met with business consultants and began the blueprints for his business.
The express exterior auto spa offers customers a chance to have a quick car wash in under three minutes or an opportunity to clean up the exterior and use the free vacuums to tidy up the inside as well.
“We have 27 vacuums and a mat cleaner and plenty of space, so customers can take all the time they need,” Trovero said.
In building the auto spa, Trovero took the time to select top-of-the-line equipment to provide the best service and made efforts to conserve water while maintaining equipment. He also selects the best products to clean, shine, and protect vehicles.
The wash uses a belt-driven conveyor system, which can accommodate oversized-width performance tires. The vacuums offer a powerful suction to clean every crumb.
He and his staff make facility maintenance a priority to keep equipment working well so visitors can rely on the auto spa seven days a week.
Trovero offers single visits to Mr. Sparkle Auto Spa and monthly memberships and gift cards for his customers. He added that he and the staff often get to know their
regular customers, greeting them by name. It’s just another part of the personal touch. For the former elementary school teacher, it’s not just a business – it’s about the community.